Unless you work on a deserted island, dealing with people is a fact of life. The better you are at it, the easier it will be to get along—on and off the job.
Lets examine two types of difficult people that you will have to deal with in your career. While some of the situations may not have happened to you personally, we know that they do occur. Reviewing each of these fictitious difficult people will prepare you for the real encounter.
Barry the Backstabber
Mike the Manipulator
Dealing with Mike the Manipulator Mike the Manipulator’s goal is for others to do his job. What do you say in response to his tricky maneuvers? Some possible replies:
- I’d be glad to help you, but I’ll have to check with my boss first. He has me on an important project
- I’d love to help, but I’m straight out today, myself. If I get some free time, I’ll let you know. But it looks like I’ll be working late tonight like you!
- I’m willing to help you tonight if you can stay late tomorrow and help me.
Len D’Innocenzo is a co-founder of CRKInteractive, a US-based provider of cutting-edge performance development programs for over 20 years. Northbound Learning has an exclusive Canadian partnership with CRK.