Objective:
To help your people recognize their counter-productive behavior and how to take corrective action. To assist managers in enforcing company policies and guidelines. 
Anticipated Outcome/Benefits:
Uses caring confrontation rather than threatening confrontation to describe and correct inappropriate actions instead of accusing, criticizing, or manipulating.
Overview:
This course deals with confronting unproductive or inappropriate behavior by your people in a constructive way. Problem behavior needs to be confronted before coaching can begin. Participants will learn how to go about confronting their people when necessary in a way that is free from unfounded accusation or suspicions. It is based on facts & employs follow-up sessions to achieve desired results.
Format:
1/2 day custom in-house workshop + online webinar
Module Outline:
- Introduction
- Objective/Benefit Statement
- Confronting Process
- Chart Overview
- “Care-fronting” – The Heartbeat of the Process
- Three Practice Exercises
- Building Blocks for Confronting Constructively
- Four Options for Dealing with People Problems
- The Actual Confrontation
- Three Case Study Exercises
- 30 Day Action Plan
