“Just a quick note to let you know how happy we are with the training that Northbound did for our team. You obviously researched and prepared carefully to fully understand our needs and objectives and then customized the training to fit beautifully. Kate and I were both impressed with your willingness to garner feedback after the program and ensure our satisfaction. The bottom line is that our team learned skills which they have used successfully to enhance our relationship & satisfaction with our customers. We fully expect it to lead to greater loyalty and more repeat sales.”