To help your people recognize their counter-productive behavior and how to take corrective action. To assist managers in enforcing company policies and guidelines. ￼
Uses caring confrontation rather than threatening confrontation to describe and correct inappropriate actions instead of accusing, criticizing, or manipulating.
This course deals with confronting unproductive or inappropriate behavior by your people in a constructive way. Problem behavior needs to be confronted before coaching can begin. Participants will learn how to go about confronting their people when necessary in a way that is free from unfounded accusation or suspicions. It is based on facts & employs follow-up sessions to achieve desired results.
1/2 day custom in-house workshop + online webinar
- Objective/Benefit Statement
- Confronting Process
- Chart Overview
- “Care-fronting” – The Heartbeat of the Process
- Three Practice Exercises
- Building Blocks for Confronting Constructively
- Four Options for Dealing with People Problems
- The Actual Confrontation
- Three Case Study Exercises
- 30 Day Action Plan