Objective:

To help your people recognize their counter-productive behavior and how to take corrective action.  To assist managers in enforcing company policies and guidelines. 

Anticipated Outcome/Benefits:

Uses caring confrontation rather than threatening confrontation to describe and correct inappropriate actions instead of accusing, criticizing, or manipulating.

Overview:

This course deals with confronting unproductive or inappropriate behavior by your people in a constructive way.  Problem behavior needs to be confronted before coaching can begin.  Participants will learn how to go about confronting their people when necessary in a way that is free from unfounded accusation or suspicions.  It is based on facts & employs follow-up sessions to achieve desired results.

Format:

1/2 day custom in-house workshop + online webinar

Module Outline:

• Introduction
• Objective/Benefit Statement
• Confronting Process
• Chart Overview
• “Care-fronting” – The Heartbeat of the Process
• Three Practice Exercises
• Building Blocks for Confronting Constructively
• Four Options for Dealing with People Problems
• The Actual Confrontation
• Three Case Study Exercises
• 30 Day Action Plan