Objective:

To teach sales leaders about their own natural personality/leadership tendencies. To understand the four different behavioural styles of others and how to recognize them quickly. How to adjust their management style to increase effectiveness with all personality types of salespeople.

Anticipated Outcome/Benefits:

Uses caring confrontation rather than threatening confrontation to describe and correct inappropriate actions instead of accusing, criticizing, or manipulating.

Overview:

Understanding behavioral styles can help managers improve all communications and to interact more effectively with other people. People are different! This course will help you gain personal insight into your behavioral style through the DiSC® Classic 2.0 online profile. You’ll also benefit from an increased awareness, understanding and appreciation for other behavioral styles.

Equally important, you can learn how slight adjustments you make in your interactions will enhance your effectiveness. Your ability to “treat others the way they would like to be treated” can make the difference for you. This is the case in working with others in sales, service and management situations. This course can also help your relationships outside of work.

Format: 1/2 day custom in-house workshop + online webinar

Module Outline:

• Introduction
• Different Behavioral Styles
• DiSC Personal Profile System
• The Four Behavioral Styles
• Recognizing Behavioral Styles
• Behavioral Styles and Listening
• Improve Your Performance
• Reading and Reacting to People
• Determining Behavioral Style
• Practical Application
• 3 Customized Role Plays with feedback
• Action Plan